Customer Relationship Executive

Description:

• ◉Job Summary for CRE :

• We are seeking a dynamic and customer-focused Customer Relationship Executive (CRE) who will be responsible for managing customer interactions, supporting sales activities, and executing digital marketing strategies. The ideal candidate should have strong communication skills along with a good understanding of digital tools and customer engagement practices.

• ◉Key Responsibilities:

• Customer Interaction & Support

• Handle inbound and outbound calls, emails, and customer queries in a professional manner

• Provide accurate information about products/services and resolve customer concerns efficiently

• Lead Generation & Sales Support

• Convert inquiries into qualified business leads

• Schedule appointments and support the sales team in closing deals

• Complaint Resolution

• Address customer complaints promptly and ensure timely resolution

• Maintain high levels of customer satisfaction and service quality

• Relationship Management

• Build and maintain strong relationships with clients

• Ensure smooth after-sales support and customer retention

• Documentation & Reporting

• Maintain accurate and updated customer records in CRM systems

• Generate reports on customer interactions and sales activities

• Feedback Collection

• Collect and analyze customer feedback

• Identify areas for service and process improvement

• Strategy & Execution

• Develop and execute digital marketing strategies including SEO, SEM, email marketing, and social media campaigns

• Content & Social Media Management

• Manage company social media platforms

• Plan and maintain an editorial calendar to ensure consistent brand messaging

• Analytics & Reporting

• Monitor campaign performance using tools like Google Analytics, SEMrush, or HubSpot

• Provide actionable insights to improve campaign ROI

• Paid Advertising (PPC)

• Plan, launch, and optimize paid campaigns on platforms such as Google Ads and Facebook Ads

• Website Optimization

• Collaborate with web teams to enhance website user experience (UX) and content effectiveness

• ◉Required Skills & Qualifications:

• Strong communication and interpersonal skills

• Basic knowledge of CRM tools and digital marketing platforms

• Analytical mindset with attention to detail

• Ability to multitask and work in a fast-paced environment

• Proficiency in MS Office and online tools crt this in one as single on